Jen: [00:00:07] Howdy, everybody, and welcome to Insurance coverage Enterprise TV. I am Jen Frost, editor of North America at Insurance coverage Enterprise. At the moment, I am joined by Stephen Billyard, CEO of the award profitable Billyard Insurance coverage Group. And maybe fittingly, you may assume BIG was lately named Barnes and Wilcox, large brokerage of the yr on the 2022 Insurance coverage Enterprise Canada Awards. Steve, thanks a lot for becoming a member of us as we speak and welcome to the present.
Stephen: [00:00:35] Thanks, Jen. It is a pleasure to be with you.
Jen: [00:00:37] And congratulations on all of your current achievements as properly, Steve.
Stephen: [00:00:41] Thanks. Thanks very a lot. We had been actually excited to lastly be acknowledged in that area. It is one thing that every one of our staff members at BIG took very significantly. And for a few years we have been hoping to realize that recognition. So this yr was fairly particular for us all.
Jen: [00:00:54] Superior. And talking of achievements, what’s the secret to BIG’s natural grown success?
Stephen: [00:01:00] Yeah, properly, actually I get requested that query so much. You recognize, we we’re the quickest natural rising brokerage in Canada. And so everyone, I believe, thinks they’re in search of a silver bullet. That one factor that that you simply do to 10x your organization. However it’s you understand, it is by no means fairly that straightforward. You recognize, I believe what we have achieved is a variety of issues very properly, and we have stayed targeted on a couple of key rules expertise, branding, coaching, assist, however most significantly, folks. You recognize, we sought out and empowered the perfect, brightest and youngest within the enterprise. And we have put brokers and brokers on the forefront of our technique. So each determination that we make is geared in the direction of how will we make the frontline brokers job simpler, quicker, higher, to allow them to do what they do greatest, which is care for their shoppers and develop their enterprise. And, you understand, whereas we’re not excellent at it, it is truly a tough, exhausting enterprise to deliver change on this method. However I believe that ethos, it is with that ethos that we get higher and higher every single day.
Jen: [00:01:53] Completely. I imply, no person’s completely excellent, are they? Steve? So one query I do wish to ask you is whether or not there was any large problem that large overcame final yr.
Stephen: [00:02:03] Properly, I believe I believe we confronted, you understand, staying in that very same vein, which is attracting and retaining high, high expertise, being the middle of our enterprise technique. You recognize, we it was additionally the largest problem that we face this yr and I believe the largest problem that all the trade confronted. You recognize, the actual fact is the insurance coverage trade is shifting very quick proper now, whether or not you are on the dealer aspect, the insurer aspect or the MGA aspect. And there is only a scarcity of skilled, gifted insurance coverage professionals on the market. So, you understand, we we labored fairly exhausting to beat it by by cultivating a tradition and an setting that draws high expertise, that be a spot on the high expertise wish to work. And so I believe we have been very profitable at constructing a brokerage that individuals wish to construct their careers at. And the second a part of that’s actually placing an emphasis on studying and growth. So within the locations the place we could not discover high expertise or nice folks to to fill the roles that we had, we targeted on simply discovering nice folks after which turning them into nice insurance coverage professionals with our with our studying and growth sources.
Jen: [00:03:00] Expertise looks like such a problem for everybody for the time being. Completely. Now, Steve, we have spoken a bit about 2022, however I am to listen to what you assume your large achievements or what you hope your large achievements are going to be this yr.
Stephen: [00:03:14] Properly, you understand, I wish to make main strides on our mission, which is to be a number one nationwide insurance coverage brokerage and lead the digital insurance coverage revolution. We’re increasing as we converse into British Columbia, Manitoba and Saskatchewan. However we’re persevering with our progress in Ontario, Alberta and Nova Scotia and New Brunswick. And we’re constructing a expertise platform that’s going to empower our brokers to service and promote extra effectively and supply the info we have to run our companies extra successfully. I believe if we will accomplish that, I am very happy with the place it is going to put us within the Canadian insurance coverage market by the top of 2023.
Jen: [00:03:47] So that you spoke a bit about digital and tech there and the way vital it’s to yourselves, and that is maybe extra one for the broader market, and that basically is to what extent do brokers maybe threat being left behind if they are not actually embracing digital as we speak?
Stephen: [00:04:01] Sure, I believe I believe to each extent, actually, I believe in the event you’re not embracing digital as we speak, it truly is the one sport. So in the event you’re nonetheless simply speaking about it, in the event you’re simply serious about it and you are not doing it already, you are already falling behind. And so or maybe you are simply ready to be consolidated by somebody who’s. And so and that is a enterprise technique as properly. However I believe for us, not less than in our ethos, expertise is the whole lot. And it is why our mission is to guide the digital insurance coverage revolution.
Jen: [00:04:27] Thanks, Steve. And what different market pattern may you be maintaining a tally of for the time being?
Stephen: [00:04:32] Properly, after I after I assume again to the unpredictability of the final 24 months, inflation rising declare prices which is able to affect the profitability of our of our insurance coverage carriers provide chain points inflicting declare service points. It has been an actual problem during the last 24 months for the carriers to to ship on their declare service promise due to the availability chain and inflation challenges they confronted and the expertise integration with our intermediaries. I believe our trade has to do higher than we’re doing and it has to financially carry out so as to thrive. And our prospects are demanding extra from us than ever earlier than. You recognize, we’re coming by way of this era the place the place the weak spots in our trade have been uncovered and the winners within the yr forward can be those who make progress on these points.
Jen: [00:05:16] So the winners would be the ones that make progress on these points. You heard it right here first. Properly, Steve, thanks a lot for becoming a member of us as we speak. It has been nice having you on the present. Thanks.
Stephen: [00:05:26] Thanks for having me with you, Jen.
Jen: [00:05:28] And thanks additionally to you, our viewers. Do not forget to take a look at extra of our podcast movies and each day information at www.insurancebusiness.com/ca. I am Jen Frost, Editor, Insurance coverage Enterprise.