Insurance coverage techniques may be mind-bending.
These of us who work in IT or develop insurance coverage techniques have lots in widespread with science fiction writers. We’re at all times trying to envision and attain what has not but been achieved. We take a look at techniques which might be extremely complicated and we suggest methods to make them easier. As soon as we attain a few of our “unimaginable” targets, we attempt for the subsequent step and we push the outer boundaries of know-how to realize what our firms, purchasers or prospects want.
In relation to APIs, nonetheless, there’s something a bit completely different occurring.
Lately, APIs have been touted because the “constructing blocks of future purposes.”[i] Majesco has a front-row seat on this dialog, and we’ve got first-hand data of how APIs and the long run match collectively. However the concept APIs are the constructing blocks of future techniques can detract from what we are literally discovering: APIs are like including the long run framework to at present’s techniques proper now. When considered correctly, APIs are a bit like touring by time and seeing the long run, with the power to make use of future instruments within the right here and now.
Why ought to insurers need to focus on APIs any greater than they have already got?
Insurers are grappling with their roles. How ought to they develop their roles to satisfy new wants and enhance experiences? Do APIs have an element to play in enhancing what insurers already do? The reply, in fact, is sure. Majesco’s Strategic Priorities Analysis and our Majesco CloudInsurer® environments have confirmed that APIs are essential to digital enablement. Let’s look carefully at what APIs can do for techniques and corporations, then let’s think about why insurance coverage ought to cleared the path in API platform improvement and use. First, it should assist to reply, “What do APIs do for organizations?”
APIs are the last word “worth multiplier.”
Something an insurer does now, they could do once more in an analogous means. In relation to techniques, which means creating almost the identical code, twice, or 3 times, or 100 instances. APIs, nonetheless, permit for reuse. They keep away from the need of rewriting the identical code all through a number of system connectivity pathways.
When you can reuse code by utilizing APIs for connectivity, you aren’t simply saving code, you’re saving time. You’ll be able to enhance the rate with which you’ll be able to implement any new or versioned product or course of. The worth you’ve gotten in your preliminary thought and code is captured, harnessed and accessible with ease wherever else. That’s what makes APIs the last word “worth multipliers.”
APIs break down organizational silos.
When you have an efficient API-centric program, you might be naturally (and in an organized means) decreasing siloed techniques by decomposing them into smaller areas of concern. It is a idea which has turn into common within the know-how world with the time period, “bounded context.” We set guardrails round context with smaller, extra easily-digestible bits of software. This is much better than having to cope with a monolithic, siloed strategy, the place every system is its personal behemoth of system complexity.
APIs foster a constant person expertise.
APIs are designed to ship outcomes with buyer expertise in thoughts. There’s a seamlessness to the aim pushed journey from begin to end at a enterprise perform stage, versus on the stage of technical operation. APIs are seamless and usable by design. The best way APIs are constructed and used inside a platform atmosphere offers a constant person expertise. You at present solely get this stage of usability in an API-centric atmosphere. For individuals who work with techniques, APIs are a life-saver. Builders at present spend a lot of their time making software program match the expertise that’s wanted. With APIs, nonetheless, the expertise may be exactly what is required the primary time and each time.
Realizing that insurers wanted a method to step right into a cloud atmosphere and acquire expertise with API gateways and platforms within the cloud, we designed Majesco CloudInsurer® with invaluable insurer content material, easy-to-connect knowledge factors, plug-and-play accomplice applied sciences and pre-built knowledge administration and analytic instruments. All of that is accessible in a safe, Microsoft® Azure-powered atmosphere.
APIs are the last word IT do-over.
Right here is the place we start to bend the thoughts. At this time’s API platforms can characterize the long run state of the enterprise — and be used proper now — even when the present state isn’t fairly the place an insurer wants it to be.
Let’s say that your group has decided that it’s time for a system transformation. You’re given two choices on methods to journey to the long run. One is to uproot the structure, dispose of outdated techniques, recreate them after which reinvent an entire new structure. This will must occur.
The opposite possibility is a kind of time warp. It permits your future state to exist in tandem together with your present state. Your group enjoys all the long run advantages proper now, even when your present state isn’t fairly the place you need it to be.
As a corporation begins utilizing APIs in a platform atmosphere, they’re working throughout the future state of enterprise IT. Your organization could have dozens of legacy monolithic techniques and but now you can cover all these techniques beneath a layer of APIs till they’re (themselves) reconstructed as API-centric techniques.
That’s the final IT do over. You obtain the long run advantages, when you enhance the current. It’s, by far, the best, quickest method to shift the group to a possible, invaluable, sustainable mannequin. Higher but, the concept is helpful for insurers of any dimension/tier.
APIs is usually a quick monitor to a brand new core system technique.
Rebuild. Rehab. Reconstruct. These are widespread phrases that insurers use as they grapple with the fact of transformation. The API strategy is completely different. It’s extra like realignment, recertification, or revival of the core technique. Whenever you start utilizing APIs to remodel, sure issues turn into very obvious within the course of. Waste stands proud like neon indicators. Layers hidden over time turn into extra clear. Complexity begins to unravel and unfold. APIs help you re-evaluate core methods to give attention to all that improves efficiency and improves the group. APIs assist each builders and enterprise customers to query the validity of system layers that lie beneath the API platform layer.
Insurance coverage: a particular use case for APIs.
If insurers might return in time as an alternative of ahead, there can be three issues that they might handle. These are insurance-endemic points:
- Excessive knowledge volumes
- Complicated knowledge varieties
- Too many guidelines
The outcomes of those three points we’d name knowledge chaos. It’s multiplied complexity. We see the stresses and strains of this complexity in all places within the group, from gross sales and advertising by claims. As a substitute of going again and making an attempt to repair these points inside our present system constraints, insurers can now realign their core methods beneath an API platform umbrella that erases the problems as an alternative of making an attempt to repair them.
Excessive knowledge volumes
If we examine industries, insurance coverage has one of many highest ranges of information quantity, maybe second solely to banking. API cloud platforms are the answer to visitors and quantity points. For a better elaboration on this, learn our weblog on why APIs are higher dealt with within the cloud.
Complicated knowledge varieties
Some insurance coverage firms have been round for 100+ years, and most, if not all of them have grown by acquisition. From the beginning of information assortment and use, insurers have been housing and coping with heterogeneous knowledge. Their homegrown techniques have been increasing with linked knowledge terrariums constructed as one-off originals. The unique knowledge architects understood that there can be development, however not like this. Silos are the norm. Complicated knowledge is made extra complicated by its non-conformity.
APIs have the power to interrupt down these knowledge silos. If APIs did nothing aside from to interrupt down insurance coverage knowledge silos, they might be value it.
Too many guidelines
Evaluate insurance coverage with many different industries and you’ve got a wierd uniqueness. Insurance coverage is an business the place there is no such thing as a unifying know-how platform. There are a number of platforms which then have a number of software program purposes sitting on them. Every considered one of these caters to completely different aspects of an insurance coverage worth chain, whether or not it’s claims or coverage administration, or underwriting or distribution administration or brokerage. Insurance coverage is the hub for hybrid platform precedents.
In an effort to construct pace into these processes and techniques, guidelines should be launched. We multiply the variety of guidelines by the variety of purposes and techniques and we are able to see how system architectures stay so complicated.
As insurers start to make the most of API-centric techniques, they’re going to obtain lots of the advantages of a common business customary, together with higher entry to IT expertise, which we’ll focus on in a second.
Too many hurdles
There’s a fourth subject, however it’s largely a psychological one. Although APIs characterize a greater means, they’re nonetheless perceived as being troublesome to assemble and use. In a current report by Postman, widespread IT constraints rise to the floor, corresponding to lack of time, complexity, lack of information, lack of individuals and lack of documentation, regardless that these could not really be actual points in any respect. [See Fig. 1]
Insurers can bounce these hurdles by using an insurance coverage API platform within the cloud. It reduces time and complexity as a result of it’s pre-constructed for insurance coverage use. Launching APIs takes little or no specialised data and each step is absolutely documented. It’s additional proof that in the case of APIs, perceptions now not match actuality. For a short description of the API launch course of, see our weblog, An Eye on the APIs: A Cloud Platform’s Position in API Documentation, Administration and Governance.
From begin to end, the logic behind API use is that it’s the greatest mix of forward-thinking know-how and present IT course correction. Is your group prepared for the sort of mind-bending innovation and know-how that may catapult it ahead? Would you wish to study extra about how APIs characterize the brand new constructing blocks of insurance coverage techniques? Contact us at present to study extra about APIs and the Majesco’s Cloud platforms that can carry you into the long run.
[i] Kerner, Sean Michael, Why APIs are the Basis of Trendy Software program Improvement, IT Professional At this time, March 29, 2022